Terms & Conditions

Return & Refund Policy:

At the Next Big Proposal, we stand by our products and services that we provide you. If there are any issues with an order being done incorrectly then as ordered or if damage occurs in shipping, we will replace the item at our expense. We may ask for images of the damaged items for our records. We ask that if possible, you sign for the item as damaged, if the box is damaged at arrival. 

If you ordered a customized product including customize wedding binders or seals we cannot accept returns on this item. We ask that you please double check your order before submitting it as we will not be able to accept returns if the product after customization. We will though work with you to find the best solution if a solution is possible to fix the error.

If you order a digital item, there will be no returns or refunds due to its digital nature. This includes PDF downloads or CDs. Purchasing this item agrees to our policies and conditions, which states, this is for personal use only. This file cannot be shared, resold or distributed to anyone except the person who the intended purchase was for. This file has been created by The Next Big Proposal and all rights are reserved by them.

We will accept returns on stock wedding planning organizers. We will accept return 30 days after purchasing the item for a refund. Each return is subject up to a 15% restocking fee. You are responsible for the return shipping costs. Please allow 5 business days for us to process your return once items are received at our facility.